Each pc user needs to practice daily safe computer and internet use.įollow best practices when browsing the Internet, especially on opening links coming from untrusted sources.įirst rule of internet safety: slow down & think before you 'click'. It is not enough to just have a security program installed. Now click on 'Run' and wait patiently until the tool has completed.Īny remaining files/logs from tools we have used can be deleted. Remove disinfection tools <- this will remove tools we may have used. Make Sure the following items are checked: Please right-click on Delfix and choose run as administrator If your security program alerts to Delfix either, accept the alert or turn your security off. Go ahead and delete the Fixlist.txt you saved.ĭownload ' Delfix by Xplode' and save it to your desktop. Please attach the Additions.txt log to your reply as well.If you've, run the tool before you need to place a checkmark here. The first time the tool is run, it also makes another log ( Addition.txt).It will make a log ( FRST.txt) in the same directory the tool is run.When the tool opens, click Yes to disclaimer. You can check here if you're not sure if your computer is 32-bit or 64-bit Note: You need to run the version compatible with your system. Please download the Farbar Recovery Scan Tool and save it to your desktop. RESTART THE COMPUTER Before running Step 3 Attach or Copy its content into your next reply. Your PC should reboot now if any items were found.Īfter reboot, a log file will be opened.

When finished, please click Clean & Repair. Right-click on the program and select Run as Administrator to start the tool. Please download AdwCleaner by Malwarebytes and save the file to your Desktop. If Malwarebytes won't run then please skip to the next step and let me know in your next reply. Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. Once installed then open Malwarebytes and select Scan and let it run. If you don't have Malwarebytes installed yet please download it from here and install it. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you're already running Malwarebytes then open Malwarebytes and check for updates. Please run the following steps and post back the logs as an attachment when ready. Now that it's installed I would highly recommend you run the following scans to ensure the system is clean and we can perform any other minor updates, fixes it may need.

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